LT
Lesego T

1 reviews | Active since Dec 2016

08 Oct 2017, 12:55

USSD Service not working,now airtime depleted now

Yesterday the whole day i tried to buy data with the airtime i had but i couldnt. eventualy the data i had ran out and when i tried to purchase data the vodacom ussd service was not working. Sadly i couldnt even afford not to have my mobile data switched off as i use my data during work as we communicate with whatsapp and such. Now i have lost my airtime, lost communication at work and Not even an apology from The vodacom service nothing. totaly and utterly dissapointed and frustrated!

0
Replies (2)
Vodacom
Vodacom's reply08 Oct 2017, 13:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Oct 2017, 14:24
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team