BW
Brent W

1 reviews | Active since Sept 2016

18 Jun 2017, 21:53

USSD purchase history? what happened to my data?

<p>Dear Vodacom,<br />On Thursday my data was depleted and after being advised via SMS I had already spent R11 on out-of-bundle data, I promptly purchased a 250MB data bundle using USSD *111#. <br />Today I received another SMS indicating I have now used R101 of out-of-bundle data... yet nothing prior saying I had "run out and would be charged out of bundle rates" again...<br />So what happened to my data purchase via USSD? Logging into the app doesn't even reflect the purchase! Surely I didn't consume the full 250MB in two days? And even if I did shouldn't it reflect in my purchase history or in my statement? And shouldn't I have received SMSes warning me my data had again been depleted?<br />Something is amiss here. <br />I've now since gone ahead and purchased another 250MB, this time using the app. Also interesting to note is that it said 250x2, but I was under the impression that campaign had ended, and as expected I received the 250 I paid for, and not "x2" as the app indicated. <br /> <br />Regards<br />Brent</p>

0
Replies (3)
Vodacom
Vodacom's reply19 Jun 2017, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Jun 2017, 13:20
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

BW
Brent W's update03 Jul 2017, 18:11
Reviewer Update

Situation remedied by Vodacom.