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1 reviews | Active since Dec 2013
20 Jul 2015, 08:54
USSD down but get billed
Saterday I tried a few times to buy 500MB of data but every time I went through the *111# menus I got an error just before I had to confirm the purchase. I was now billed for 4x 500MB of data eventhough I got errors that the system had issues. I only need 500MB not 2GB. Please reverse 1.5GB and credit me back... this was not my fault..
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Vodacom's replyOfficial
21 Jul 2015, 07:41Hello deonvanaarde,
We are sorry to hear of the circumstances under which your e-mail has reached us and we do apologise for the inconvenience caused.
Kindly accept our sincere apology for the services rendered. This is certainly not in line with Vodacom's aim in achieving service excellence.
We are sorry to hear of the circumstances under which your e-mail has reached us and we do apologise for the inconvenience caused.
Kindly accept our sincere apology for the services rendered. This is certainly not in line with Vodacom's aim in achieving service excellence.
Vodacom's reply21 Jul 2015, 07:41
Official
Hello deonvanaarde,
We are sorry to hear of the circumstances under which your e-mail has reached us and we do apologise for the inconvenience caused.
Kindly accept our sincere apology for the services rendered. This is certainly not in line with Vodacom's aim in achieving service excellence.
We are sorry to hear of the circumstances under which your e-mail has reached us and we do apologise for the inconvenience caused.
Kindly accept our sincere apology for the services rendered. This is certainly not in line with Vodacom's aim in achieving service excellence.