HM
Hannes M
1 reviews | Active since Mar 2014
05 Dec 2023, 10:01
using deception to upgrade
**Have contacted helpdesk, but was of no help.
I was contacted by a representative of Vodacom, (30 Nov if I am not mistaken), laying out migration packages on 3 phones. All were quoted on lower values, and I accepted. Now that I got the quotes emailed to me, I found that all are on higher values.
Please cancel my migration on all phones.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Dec 2023, 10:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Dec 2023, 10:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Dec 2023, 11:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, the feedback is as follows: The credit for December 2023 for the difference in subscription for *** ,***, ***, *** (954.79) has been completed.
A credit of R1098.01 is reflecting on the Vodacom account. We've sent you an updated statement as well.
Regards
Vodacom Consumer Website Team
A credit of R1098.01 is reflecting on the Vodacom account. We've sent you an updated statement as well.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2023, 11:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, the feedback is as follows: The credit for December 2023 for the difference in subscription for *** ,***, ***, *** (954.79) has been completed.
A credit of R1098.01 is reflecting on the Vodacom account. We've sent you an updated statement as well.
Regards
Vodacom Consumer Website Team
A credit of R1098.01 is reflecting on the Vodacom account. We've sent you an updated statement as well.
Regards
Vodacom Consumer Website Team
Best regards,