USESLESS & ***********

This is a complaint against the pathetic call centres, and a massive compliment to Siphiwe at Vodashop Alberton City.<br> I needed to cancel my late mothers contract. I went into Vodashop Alberton City and was helped by a very friendly and efficient lady by the name of Siphiwe. She said I need to phone *** and they will process the cancellation over the phone, I asked if she could call them on my behalf while I waited, and she happily obliged. she held on for 10 minutes, and then got through to an agent who said she in fact needs to call *** to cancel, Which Siphiwe did, and after waiting for 15 minutes, and holding on for 15 minutes, got through to the agent who said that she infact needs to contact *** for cancellations and that the agent on the phone would in no way be able to help. How much more pathetic can a call centre get??????<br> Siphiwe apologised, and advised that it would be best if I email the relevant documentation to the retentions department (for which she gave me the email address).<br> SHAME on you Vodacom call centres!!!