MC
MV C
1 reviews | Active since Aug 2019
17 Dec 2019, 15:05
Uses new data instead of oldest data first.
I get a data bundle every month on contract, but oftentimes I need to top it up. I want to ask: why does your system immediately start deducting data from the new bundle (which has a later end date) than the older bundle? Should the bundle that will fall away first, not be the first one to be used up before the new bundle starts getting used? I do not want to lose any more data please, this has to end. Please fix your system so that it will ALWAYS use the oldest bundle first, not the newest. It is simple logic.
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Vodacom's replyOfficial
18 Dec 2019, 07:19Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Dec 2019, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
06 Jan 2020, 11:18Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your query has now been resolved. Regards Consumer Website Team
Vodacom's reply06 Jan 2020, 11:18
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your query has now been resolved. Regards Consumer Website Team