1 reviews | Active since Jun 2016
User contracts stored on the planet Mars?
<p>Hi.</p> <p> </p> <p>Query number :1 - ********** 5224. </p> <p>On 30.05.2016 I requested that a copy of my contract be sent to me as my phone has a cracked screen and Samsung wll gladly replace it under ther warranty, free of charge, provided that I furnish them with a copy of my contact (proof of purchase as they worded it).</p> <p> </p> <p>Today is the 15.06.2016. No word. I have gone from having to call because my query was closed, without any resloution ofcourse, to being told that becuse i emailed and not faxed thats why it got closed, to being told that upon reopening a query that should not have been closed in the first place, I will not have to wait a further 14 days (over and above the time i already waited), to being told that they are offline.</p> <p>Seriously, my phone is at Samsung, I DO NOT HAVE A PHONE!!!!! I am not asking for manna to fall from heaven, just send me the contract and I will leave you alone,. I even asked for a letter seeing as a contract is like drawing water from a stone.Its been 2 weeks, 2! Pease guys!</p> <p> </p> <p>So unhappy , and still phoneless.</p> <p>Thozama Maqungela</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Vodacom.
Today is the 20th of June...TWENTY. Noone has contacted me.
SMH.
I DONT HAVE A PHONE!!! Please send me my contract.
Thank you
Thozama Maqungela
Hi Vodacom.
Today is the 20th of June...TWENTY. Noone has contacted me.
SMH.
I DONT HAVE A PHONE!!! Please send me my contract.
Thank you
Thozama Maqungela
Hi Escalation Support Desk.
HOLY ***!!!!!!!
I am actually at a loss for word. A rare occurrence that, but I am.
If you scroll down this email, you will see that I have long, and I mean long sent my ID to you guys. LONG!!!! (30.05.2016). For ease of reference, seeing as even my ID cant be found, I have highlighted this for you.
I must contact the store where I did my upgrade? Are you joking? It would be a different story if I was told that I needed to do this TWENTY ONE DAYS AGO. NO!
I am NOT resending my ID and I am NOT contacting any stores. If I had a copy of my contract I would actually check if all these delays are not some form of breach of contract ( Vodacom is obliged to supply the user with a copy of the contract upon request). This is crazy guys.
Write me a letter, anything, so that I can prove to Samsung that this is a contract phone. One thing, one, that’s all I am asking for. You will not ever hear me asking you to contact any stores in the HIGHLY unlikely event of my not paying my bill. EVER! I actually cannot believe you guys. Please can I have details of a SENIOR MANAGER? ( no, not a senior consultant, I have spoken to lots of those and yet I find myself typing this email). This is absolutely unacceptable.
AGAIN -> I DO NOT HAVE A PHONE
Hi Escalation Support Desk.
HOLY ***!!!!!!!
I am actually at a loss for word. A rare occurrence that, but I am.
If you scroll down this email, you will see that I have long, and I mean long sent my ID to you guys. LONG!!!! (30.05.2016). For ease of reference, seeing as even my ID cant be found, I have highlighted this for you.
I must contact the store where I did my upgrade? Are you joking? It would be a different story if I was told that I needed to do this TWENTY ONE DAYS AGO. NO!
I am NOT resending my ID and I am NOT contacting any stores. If I had a copy of my contract I would actually check if all these delays are not some form of breach of contract ( Vodacom is obliged to supply the user with a copy of the contract upon request). This is crazy guys.
Write me a letter, anything, so that I can prove to Samsung that this is a contract phone. One thing, one, that’s all I am asking for. You will not ever hear me asking you to contact any stores in the HIGHLY unlikely event of my not paying my bill. EVER! I actually cannot believe you guys. Please can I have details of a SENIOR MANAGER? ( no, not a senior consultant, I have spoken to lots of those and yet I find myself typing this email). This is absolutely unacceptable.
AGAIN -> I DO NOT HAVE A PHONE