USELSESS AND PATHETIC CUSTOMER SERVICE

Utterly useless service. Network went down over a week ago. After many challenges speaking to that stupid computer TOBI that keeps on telling me to restart my phone I eventually got to log a call. A ref no was going to be sms'd to me and this never happened. I got a call back and nothing happened further. I called again this morning but now everybody working with network issues are weekend off and will apparently respond with in 24 hours on Monday. In the meantime my B&B business is suffering as I cannot get hold of for any booking, by phone, mail or WhatsApp. let alone send invoices etc. VODACOM is happy to charge for a 30 day service and will obviously not credit me for days with no network but to *********** to resolve a complaint or to fix their towers! I find this type of behaviour very entitled and unprofessional. I VODACM cannot honor their commitments from their side then cancel all my contracts please! Not that they will even consider it.

My last gripe is the fact that I wasted so much time on this and am then told that while my business is suffering that VODACOM personnel is weekend off......