Uselessness service provider and clueless customer care agents

I am so fed up with how Vodacom is managing my cell phone contract.

FISRTLY They refused to downgrade my package to from VIP Red from Red premium plus even after having visited the store as advised on my previous complain to do so. What kind of service provide is this? Who uses the same rules for upgrading to downgrade i.e I do not see any reason as to why one would not be allowed to downgrade to a lower package irrespective of negative information on their credit bureaux not. My current package is affordable and request that it be move to the one that is cheaper but such request is not granted.

SECONDLY I went through my credit report and realised that the monthly instalments as listed by Vodacom is incorrect, outdated nor in line with my current package i.e. I’m on a RED VIP package pay with a fixed amount of R1999.99+R100 (handset) however the service provider has listed my monthly instalment as R3900pm. I called the call canter and spend good 59minuteson a phone speaking to different people within Vodacom call canter, whom insist that they are not a credit bureaux (TransUnion) and that incorrect information on my report must be resolved by me and the said bureaux. Vodacom is refusing to take responsibility of the information it submit to credit bureaux nor is their call centre staff are trained to resolve quires as they will transfer you from one person to another with no hope at all that the matter will be resolve.