Uselessness

Incorrectly debited for a so call migration fee.a month ago I noticed a large amount on a new contract taken out on my app the called customer pathetic service said that it will be rectified as this was a error. On Saturday morning I noticed that same amount was debited from my account then I queried it and was told that this will logged and sorted. I then asked for a ref number which was told this will be msg to me, first ******** as I found out this doesn't happen. Second call two hours later, was then told that this is now a administrative fee of R1280 so from migration fee to administration fee, then was told that I will receive a call back within a hour from Tshepo, ******** it never happened. Just over a hour called again to find out that the reference number doesn't help and that I need to explain the whole story again then was told that I will get a call back within 24hours, ******** never happened. Called again today to get told that i will get a call back within 48hours. What the hell!!!! Always extending no ownership! Always passing the buck! How do u do business??? Quick to debit but slow to repay. shocking service!! Will not recommend this network to anyone!!!