Useless Zero Star service

To whom this may concern,

I requested to upgrade my contract on Nov 15th by ordering a device through the My Vodacom app. Unfortunately, I was not able to insert the full delivery address and was forced to cancel the order.

When I tried to reorder, customer care told me I had to wait 14 days for the cancellation to process even though the courier had confirmed returning the parcel back to the warehouse. Long story short, they told me to go into the store for assistance, which I did.

I then visited a branch that was an hours drive away and was helped by lovely staff who advised that my account was in arrears. I immediately paid teh balance on the account thinking I could get the upgrade over and done with. GUESS WHAT, this never happened. I was then told by vodacom upgrades that the payment will take 4 hours to reflect. I said no problem, I am not going home just to drive an additional 2 hours to come back, so I stayed. 4 hours go by and numerous calls to the upgrade department to no avail, OBVIOUSLY!!!!! Eventually it was 5pm where conveniently, the upgrades team shut down for the day.

The staff at Vodacom told me that they would keep chasing for feedback. THIS ALL HAPPENED ON THE 27th of November!!!!! Today is the 29th and GUESS WHAT!!!!!!!!!!!!!!!!!!! MY payment is not reflecting!!!! Preventing me from upgrading. !!!!!

I have absolutely no idea what is going on and I do not appreciate been given the run around! I will take this to social media and Hello Peter as the service I have received is utterly appalling. I want you to cancel my contract and I want compensation for the time you have wasted doing nothing to resolve my issues. Multiple failed promised call backs and just such a disgrace to customer service. If you would be so kind as to email me back on what you plan to do, I would be very interested to hear. But I will not hold my breath.