CS
Carel S
1 reviews | Active since Jun 2018
22 Feb 2022, 06:59
USELESS Wireless Internet from Vodacom!!!
REF SR***
Business Wireless Internet down in Kyalami Business Park from Friday 18 Feb due to an apparent "Hub Outage/Problem".
Today, Tuesday 22 Feb, STILL no action!?
No communications from Vodacom call centre (***), various calls to them, no clear answer, no ETR, No service!
This is pathetic Vodacom!!
In a modern world, Internet is vital to do business, my phone-lines and internet is down and You just do not care.
You have my details, get hold of me; or surprise me by getting your systems up and running!
Helpful (0)
Replies (10)0
Replies (10)
Vodacom's replyOfficial
22 Feb 2022, 07:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2022, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CS
Carel S's updateReviewer Update
22 Feb 2022, 07:48Due course... Yeah right. We haven't had ANY feedback from Vodacom since Friday!
CS
Carel S's update22 Feb 2022, 07:48
Reviewer Update
Due course... Yeah right. We haven't had ANY feedback from Vodacom since Friday!
Vodacom's replyOfficial
22 Feb 2022, 09:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2022, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CS
Carel S's updateReviewer Update
22 Feb 2022, 11:49 Another 4 hours passed; 4 DAYS without internet, phones or any progress, let alone any feedback with an ETR or plan of action...!?
CS
Carel S's update22 Feb 2022, 11:49
Reviewer Update
Another 4 hours passed; 4 DAYS without internet, phones or any progress, let alone any feedback with an ETR or plan of action...!?
CS
Carel S's updateReviewer Update
22 Feb 2022, 19:32Yet ANOTHER business day has passed, and the internet is STILL not working.
The only feedback thus far , after numerous calls from my side came at 15:40, a technician did an inspection at 13:53 today. A SITE INSPECTION 4 DAYS AND 2 HOURS AFTER THE OUTAGE WITH NO COURSE OF ACTION!!!
No official feedback as promised.
Vodacom - happy to take R15k a month from me, yet too pathetic to give feedback or resolve issues.
The only feedback thus far , after numerous calls from my side came at 15:40, a technician did an inspection at 13:53 today. A SITE INSPECTION 4 DAYS AND 2 HOURS AFTER THE OUTAGE WITH NO COURSE OF ACTION!!!
No official feedback as promised.
Vodacom - happy to take R15k a month from me, yet too pathetic to give feedback or resolve issues.
CS
Carel S's update22 Feb 2022, 19:32
Reviewer Update
Yet ANOTHER business day has passed, and the internet is STILL not working.
The only feedback thus far , after numerous calls from my side came at 15:40, a technician did an inspection at 13:53 today. A SITE INSPECTION 4 DAYS AND 2 HOURS AFTER THE OUTAGE WITH NO COURSE OF ACTION!!!
No official feedback as promised.
Vodacom - happy to take R15k a month from me, yet too pathetic to give feedback or resolve issues.
The only feedback thus far , after numerous calls from my side came at 15:40, a technician did an inspection at 13:53 today. A SITE INSPECTION 4 DAYS AND 2 HOURS AFTER THE OUTAGE WITH NO COURSE OF ACTION!!!
No official feedback as promised.
Vodacom - happy to take R15k a month from me, yet too pathetic to give feedback or resolve issues.
Vodacom's replyOfficial
23 Feb 2022, 19:07 Dear Carel Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your query is in hand with the Fibre technical team and will follow up with the team. Feedback will be provided soonest.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2022, 19:07
Official
Dear Carel Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Your query is in hand with the Fibre technical team and will follow up with the team. Feedback will be provided soonest.
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
We do apologise for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
CS
Carel S's updateReviewer Update
23 Feb 2022, 19:26Thanks, however, I am BLOWN AWAY that a company like Vodacom can drop the ball so badly.
4 days to get a technician to site for an inspection. 4. Days. ...to inspect only. Wow.
5 days to get the technician(s) back to see what they can do. 5. Days. ...before action is taken. Wow.
Feedback only when I call Vodacom.
Feedback only after I had to blow my lid a few times.
I am STILL waiting for a manager to pick up a phone and communicate with me. Pathetic. You have managers with no *****. No respect. They are spineless jellyfish who clearly will not be held accountable.
Eskom is more efficient. That says a lot.
I am loosing business because nothibg is working. Clients cannot call us. Clients are getting **** service from me because I decided it would be ideal to deal with 1 service provider. ...a service provider I believed to be efficient, and awesome. I am having a backup system installed from MTN, suimply because I cannot rely on Vodacom anymore. Tsk tsk.
R100k a day lost in turnover. Who takes this loss? What discounts am I getting for the utter lack of service? Who takes the knock on effect from lost business due to the speed at which Vodacom tends to problems? R100k a day is F-all to a company like Vodacom, but it can sink my business. THAT is why I am ****ed off. THAT is what I am fighting for. 18 people relying on me for an income. 18 people who can loose a job when my clients go to a competitor. ...that is not even mentioning the millions I stand to loose, and will be liable to repay regardless of outcomes. This is why I am not a nice guy when I get **** service.
I need this fixed. Not next week. Not tomorrow. Yesterday. I need to try save what I can.
4 days to get a technician to site for an inspection. 4. Days. ...to inspect only. Wow.
5 days to get the technician(s) back to see what they can do. 5. Days. ...before action is taken. Wow.
Feedback only when I call Vodacom.
Feedback only after I had to blow my lid a few times.
I am STILL waiting for a manager to pick up a phone and communicate with me. Pathetic. You have managers with no *****. No respect. They are spineless jellyfish who clearly will not be held accountable.
Eskom is more efficient. That says a lot.
I am loosing business because nothibg is working. Clients cannot call us. Clients are getting **** service from me because I decided it would be ideal to deal with 1 service provider. ...a service provider I believed to be efficient, and awesome. I am having a backup system installed from MTN, suimply because I cannot rely on Vodacom anymore. Tsk tsk.
R100k a day lost in turnover. Who takes this loss? What discounts am I getting for the utter lack of service? Who takes the knock on effect from lost business due to the speed at which Vodacom tends to problems? R100k a day is F-all to a company like Vodacom, but it can sink my business. THAT is why I am ****ed off. THAT is what I am fighting for. 18 people relying on me for an income. 18 people who can loose a job when my clients go to a competitor. ...that is not even mentioning the millions I stand to loose, and will be liable to repay regardless of outcomes. This is why I am not a nice guy when I get **** service.
I need this fixed. Not next week. Not tomorrow. Yesterday. I need to try save what I can.
CS
Carel S's update23 Feb 2022, 19:26
Reviewer Update
Thanks, however, I am BLOWN AWAY that a company like Vodacom can drop the ball so badly.
4 days to get a technician to site for an inspection. 4. Days. ...to inspect only. Wow.
5 days to get the technician(s) back to see what they can do. 5. Days. ...before action is taken. Wow.
Feedback only when I call Vodacom.
Feedback only after I had to blow my lid a few times.
I am STILL waiting for a manager to pick up a phone and communicate with me. Pathetic. You have managers with no *****. No respect. They are spineless jellyfish who clearly will not be held accountable.
Eskom is more efficient. That says a lot.
I am loosing business because nothibg is working. Clients cannot call us. Clients are getting **** service from me because I decided it would be ideal to deal with 1 service provider. ...a service provider I believed to be efficient, and awesome. I am having a backup system installed from MTN, suimply because I cannot rely on Vodacom anymore. Tsk tsk.
R100k a day lost in turnover. Who takes this loss? What discounts am I getting for the utter lack of service? Who takes the knock on effect from lost business due to the speed at which Vodacom tends to problems? R100k a day is F-all to a company like Vodacom, but it can sink my business. THAT is why I am ****ed off. THAT is what I am fighting for. 18 people relying on me for an income. 18 people who can loose a job when my clients go to a competitor. ...that is not even mentioning the millions I stand to loose, and will be liable to repay regardless of outcomes. This is why I am not a nice guy when I get **** service.
I need this fixed. Not next week. Not tomorrow. Yesterday. I need to try save what I can.
4 days to get a technician to site for an inspection. 4. Days. ...to inspect only. Wow.
5 days to get the technician(s) back to see what they can do. 5. Days. ...before action is taken. Wow.
Feedback only when I call Vodacom.
Feedback only after I had to blow my lid a few times.
I am STILL waiting for a manager to pick up a phone and communicate with me. Pathetic. You have managers with no *****. No respect. They are spineless jellyfish who clearly will not be held accountable.
Eskom is more efficient. That says a lot.
I am loosing business because nothibg is working. Clients cannot call us. Clients are getting **** service from me because I decided it would be ideal to deal with 1 service provider. ...a service provider I believed to be efficient, and awesome. I am having a backup system installed from MTN, suimply because I cannot rely on Vodacom anymore. Tsk tsk.
R100k a day lost in turnover. Who takes this loss? What discounts am I getting for the utter lack of service? Who takes the knock on effect from lost business due to the speed at which Vodacom tends to problems? R100k a day is F-all to a company like Vodacom, but it can sink my business. THAT is why I am ****ed off. THAT is what I am fighting for. 18 people relying on me for an income. 18 people who can loose a job when my clients go to a competitor. ...that is not even mentioning the millions I stand to loose, and will be liable to repay regardless of outcomes. This is why I am not a nice guy when I get **** service.
I need this fixed. Not next week. Not tomorrow. Yesterday. I need to try save what I can.
Vodacom's replyOfficial
25 Feb 2022, 16:17Dear Carel Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the fibre team was in contact with you and the fibre services has been restored.
We do apoloigse for the inconvenience this has caused. Regards Consumer Website Team
Our records indicate that the fibre team was in contact with you and the fibre services has been restored.
We do apoloigse for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2022, 16:17
Official
Dear Carel Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that the fibre team was in contact with you and the fibre services has been restored.
We do apoloigse for the inconvenience this has caused. Regards Consumer Website Team
Our records indicate that the fibre team was in contact with you and the fibre services has been restored.
We do apoloigse for the inconvenience this has caused. Regards Consumer Website Team
Best regards,
CS
Carel S's updateReviewer Update
25 Feb 2022, 18:397 days.
It took 7 days to get a team on site.
7 days and 1 hour, the problem was resolved. Thus, Vodacom wasted 7 ****** days by delaying going to site, failing to plan to have access to a site.
7.
Days.
Wasted.
7 days woth of business down the drain.
7 days of Vodacom lying.
7 days of Vodacom not performing.
This could, and SHOULD have been resolve a week ago.
I would say thanks for fixing the issue, but due to the damage done? Tsk Tsk
It took 7 days to get a team on site.
7 days and 1 hour, the problem was resolved. Thus, Vodacom wasted 7 ****** days by delaying going to site, failing to plan to have access to a site.
7.
Days.
Wasted.
7 days woth of business down the drain.
7 days of Vodacom lying.
7 days of Vodacom not performing.
This could, and SHOULD have been resolve a week ago.
I would say thanks for fixing the issue, but due to the damage done? Tsk Tsk
CS
Carel S's update25 Feb 2022, 18:39
Reviewer Update
7 days.
It took 7 days to get a team on site.
7 days and 1 hour, the problem was resolved. Thus, Vodacom wasted 7 ****** days by delaying going to site, failing to plan to have access to a site.
7.
Days.
Wasted.
7 days woth of business down the drain.
7 days of Vodacom lying.
7 days of Vodacom not performing.
This could, and SHOULD have been resolve a week ago.
I would say thanks for fixing the issue, but due to the damage done? Tsk Tsk
It took 7 days to get a team on site.
7 days and 1 hour, the problem was resolved. Thus, Vodacom wasted 7 ****** days by delaying going to site, failing to plan to have access to a site.
7.
Days.
Wasted.
7 days woth of business down the drain.
7 days of Vodacom lying.
7 days of Vodacom not performing.
This could, and SHOULD have been resolve a week ago.
I would say thanks for fixing the issue, but due to the damage done? Tsk Tsk
CS
Carel S's updateReviewer Update
25 Feb 2022, 18:41Under normal circumstances I would delete posts such as this, however, this one will stay for as long as Hellopeter will allow.
CS
Carel S's update25 Feb 2022, 18:41
Reviewer Update
Under normal circumstances I would delete posts such as this, however, this one will stay for as long as Hellopeter will allow.