1 reviews | Active since Feb 2017

04 Jan 2023, 07:51

Useless Vodaless !!!! *********** Vodaless!!

Like I said before there is no rating for Useless Vodaless. Well still no communication received from Vodacom, been about a month, and there is no way I am calling and spending an hour on the phone to tell the same story to at least 4 *********** staff, who are unable to sort out the problem. Previously when I stopped payment because the acc. was a mess and reinstated the debit order, you did not put it through and charged me an extra fee because of your incompetence, with many excuses, however this time round you just double debit my account...although not asked to re-instate debit order...amazing...so its selective incompetence is it. I will only pay you as per my quote, which is due now!!! If you are not happy with that cancel my contract and give me the total amount, as I really dont want to sit with another year of *********** people....

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Replies (1)
Vodacom
Vodacom's reply04 Jan 2023, 08:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team