Useless Vodacon Fibre Team

I have been a Fibre customer of Vodacom for jus over a month, however it has been the worst month of my internet life. One word BUFFERING!!!!!! I have tried on numerous occasions to report the problem (it is intermittent and this seems to throw the support persons off their wagon), but absolutely NO luck. Besides being told to turn off my router, switch on my router (a number of times even after telling the consultant that I have already done such), what is your router password (seriously, I am NOT going to give you that). It looks like my only avenue is to cancel my contract with Vodacom (I am on a month to month) and head to some other ISP who, hopefully, has a team that actually knows what they are doing!!!