RK
Reygana K
1 reviews | Active since Oct 2025
13 Oct 2025, 16:50
USELESS VODACOM WITH THE WORST SERVICE EVER
Disgusted it's been 4 days since I submitted a blacklisting form to have my dice blacklisted, got a reference number and been doing follow ups as i need the ITC number to go to SAPs to open my case so I can submit my insurance claim. they say they get back to you within 24hours and yet nothing. All numbers 082135 their new Bot Tobi can't even put you through to an agent and when you use the online Tobi option the agent says they can't assist and gives you the same useless number to call which is of no help.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Oct 2025, 19:34 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Oct 2025, 19:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RK
Reygana K's updateReviewer Update
14 Oct 2025, 10:39Isn't this just a load of BS!!! The document I received form Your customer care agent clearly states Blacklist/unblacklist and this is their response 5 days later!!!
Below their reply email to my previous review
* Dear Customer
Blacklisting requests should be actioned in-store or customer can contact Customer Care on 082 135.
Only reactivation /unblacklisting will be processed in this email address.
Kindly rate the level of service received on the SMS/email that you will receive.
Further Together,
My reply to the above reply:
I was provided with a form to complete and return to you through your customer service using the number 135 you had just provided me with.
What I fail to understand is why the same number when contacting and agent gives me this document and yet you say you are unable to help when the document itself says it can be used to blacklist/unblacklist. Also, your instore agent wants to charge me an admin fee of R165 to do this, yet you are my service provider and want to charge me extra for this service. What's the need for such an excessive cost???? Yet it can be done over a telephone for free, according to your agent in Zevenwacht Mall instore.
Another thing is that this number 082135/135 doesn't bring you to a portal whereby I'm given the option to blacklist my device or even speak to an agent.
This is beyond pathetic that you are totally unable to assist me and neither is your new TOBI bot or customer care agent via telephone, email, website or instore.
PLEASE ADVISE THE WAY FORWARD????? Or better yet have an agent call me PLEASE!!!!!
Below their reply email to my previous review
* Dear Customer
Blacklisting requests should be actioned in-store or customer can contact Customer Care on 082 135.
Only reactivation /unblacklisting will be processed in this email address.
Kindly rate the level of service received on the SMS/email that you will receive.
Further Together,
My reply to the above reply:
I was provided with a form to complete and return to you through your customer service using the number 135 you had just provided me with.
What I fail to understand is why the same number when contacting and agent gives me this document and yet you say you are unable to help when the document itself says it can be used to blacklist/unblacklist. Also, your instore agent wants to charge me an admin fee of R165 to do this, yet you are my service provider and want to charge me extra for this service. What's the need for such an excessive cost???? Yet it can be done over a telephone for free, according to your agent in Zevenwacht Mall instore.
Another thing is that this number 082135/135 doesn't bring you to a portal whereby I'm given the option to blacklist my device or even speak to an agent.
This is beyond pathetic that you are totally unable to assist me and neither is your new TOBI bot or customer care agent via telephone, email, website or instore.
PLEASE ADVISE THE WAY FORWARD????? Or better yet have an agent call me PLEASE!!!!!
RK
Reygana K's update14 Oct 2025, 10:39
Reviewer Update
Isn't this just a load of BS!!! The document I received form Your customer care agent clearly states Blacklist/unblacklist and this is their response 5 days later!!!
Below their reply email to my previous review
* Dear Customer
Blacklisting requests should be actioned in-store or customer can contact Customer Care on 082 135.
Only reactivation /unblacklisting will be processed in this email address.
Kindly rate the level of service received on the SMS/email that you will receive.
Further Together,
My reply to the above reply:
I was provided with a form to complete and return to you through your customer service using the number 135 you had just provided me with.
What I fail to understand is why the same number when contacting and agent gives me this document and yet you say you are unable to help when the document itself says it can be used to blacklist/unblacklist. Also, your instore agent wants to charge me an admin fee of R165 to do this, yet you are my service provider and want to charge me extra for this service. What's the need for such an excessive cost???? Yet it can be done over a telephone for free, according to your agent in Zevenwacht Mall instore.
Another thing is that this number 082135/135 doesn't bring you to a portal whereby I'm given the option to blacklist my device or even speak to an agent.
This is beyond pathetic that you are totally unable to assist me and neither is your new TOBI bot or customer care agent via telephone, email, website or instore.
PLEASE ADVISE THE WAY FORWARD????? Or better yet have an agent call me PLEASE!!!!!
Below their reply email to my previous review
* Dear Customer
Blacklisting requests should be actioned in-store or customer can contact Customer Care on 082 135.
Only reactivation /unblacklisting will be processed in this email address.
Kindly rate the level of service received on the SMS/email that you will receive.
Further Together,
My reply to the above reply:
I was provided with a form to complete and return to you through your customer service using the number 135 you had just provided me with.
What I fail to understand is why the same number when contacting and agent gives me this document and yet you say you are unable to help when the document itself says it can be used to blacklist/unblacklist. Also, your instore agent wants to charge me an admin fee of R165 to do this, yet you are my service provider and want to charge me extra for this service. What's the need for such an excessive cost???? Yet it can be done over a telephone for free, according to your agent in Zevenwacht Mall instore.
Another thing is that this number 082135/135 doesn't bring you to a portal whereby I'm given the option to blacklist my device or even speak to an agent.
This is beyond pathetic that you are totally unable to assist me and neither is your new TOBI bot or customer care agent via telephone, email, website or instore.
PLEASE ADVISE THE WAY FORWARD????? Or better yet have an agent call me PLEASE!!!!!