Useless Vodacom Vodabucks department

Rude demeanor by a member in the Vodabucks department. Vodacom is losing the battle with the way it handles it's customers . On Monday or Tuesday last week I took up an offer on the Vodacom app where you qualify for 100 Vodabucks if you purchase a data contract for about R35 . I did so with my credit card no Vodabucks was credited to my account phone number. In the bottom of the app in small writing its stated wait up to 72 hours before querying Vodabucks. I tried phoning on Friday and Saturday I could not get through . I managed to get through today the 19/ 12/2012 at 15h30 a kind lady at customer service transferred me to the Vodabucks department . I spoke to a person please check your voicelog for that time who was not willing to listen and refused me any form of assistance Stating that my Vodabucks lapsed I was trying to convince them I could not contact them due to not getting through . The person on Vodacom side was arrogant and *** headed. Now who is going to reimburse me what I've spent how do you employ people in a customer orientated field who don't want to listen who have a one track mind pathetic service from Vodacom Vodabucks department.