RVdM
Rudie Van der Merwe

1 reviews | Active since Jan 2017

10 Jan 2017, 17:13

Useless vodacom upgrade call centre operators

<p>I phoned vodacom upgrades centre on friday the 7th of January 2017. I spoke to Clint, he said the courier company will phone me with regard to this. On the 10th of January 2017 I spoke to Lebu he said he is going to speak to a manager, by then he cut me of. I started the phone call at 15h45. I phoned back and spoke to Mohammed who transfered me to Christina where at long last I got service. Where Christina informed me that they processed my order on the 6th of January 2017 but they have a delay in delivery, I feel they could have picked up the phone and notify me that there is a delay.</p>

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2017, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team