#Useless Vodacom - The worst I have ever dealt with

Vodacom call center is the worst I have ever dealt with. I am still fighting 5 months down the line to get 2 "new" contracts cancelled and the money refunded. The contracts were sold under the impression they were replacing what I already had, but NO 2 new contracts were added to my existing ones. I have spoken to about 20-30 call center agents who give you a different story each time you call. No one seems to know what they are doing, one call center agent refused to give me her name when I asked for it, senior management spin you a resolution only to find out days later that nothing that they said was done. I have been called the wrong Client name. I organised my own collection because Vodacom could not or would not. Agents have told me the new contracts are cancelled only to be told 2 days later that they are not cancelled and now I must wait another 14 days for the refund. Agents apologise but it means nothing because nothing is resolved and no one gives a damn. Absolutely useless and I am not the only person who complains about how useless the call center at Vodacom is - there are millions out there who have had the exact same experience. It is theft, they happily deduct your account while they "fix" the issue month after month. These types of issues should be fixed in less than 1 month and that is giving Vodacom more than enough time. Call the client back when you say you will, fix the clients issue - if you cannot give the call to someone who can, know what you are doing - don't give a different story each time the client phones. UPDATE the system so the next time the client calls all the information is there on the system. UPDATE the Client on the progress of the issue - that is what is called customer service. What a waste of my time this whole thing has been