Useless Vodacom Systems.

Absolutely Useless Service from Vodacom. I did an online upgrade on the 4th of December. They didnt have stock of the Phone I Ordered, eventually they tried to Deliver my phone on the 20th, but my Company had closed. So I changed the address to my Residential address. Supposedly this confirmation takes 24 - 48 hours. That was a week. Every time I call Vodacom I need to wait 20mins to get to a call centre. Then I get put through to 7 Different departments (I have to tell me story to every person) I still dont have a confirmation on when my phone will arrive? I called RAM this morning to check the tracking number (because dealing with Vodacom is Painful) they told me my package has now been sent back to Pretoria? I dont know Vodacom..... Seriously didnt think that this was that Difficult. This is Actually Pathetic.