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Bradley M

1 reviews | Active since Oct 2013

06 Nov 2023, 17:43

Useless Vodacom Support

Extremely disappointed with the service I am receiving from Vodacom with regards to my fibre being down. I logged a call with their fibre support division a week ago, did all the necessary troubleshooting and got down to the cause of the problem (ONT device is broken). I called a few days later and asked for the call to be escalated, they said it was. haven't heard anything from their escalation team so either their escalation team team is useless or it wasnt escalated (you choose). Today, after a week of waiting, somebody calls me and tells the fibre outage from last week has been resolved, like really, I wait a week only to find out that they haven't been working on my issue at all, meanwhile, I have to purchase data every day to stay connected. And to think, I've been such a loyal customer for the last 15 years with Vodacom. Maybe its time to start seeing other people....

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Replies (4)
Vodacom
Vodacom's reply07 Nov 2023, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
BM
Bradley M's update07 Nov 2023, 08:14
Reviewer Update
I've heard this line before, twice this week actually. I wont be holding my breath.
BM
Bradley M's update09 Nov 2023, 13:34
Reviewer Update
well, as predicted, Vodacom still has not resolved my problem. This after me escalating every day to different managers and technical people. Today, I called their cancellation department to cancel my line, and now like a bunch of *******, holding me hostage, they do not want to release my line until 01 January so that I can get another service provider. this is unacceptable. I've escalated the matter to another manager named Amanda in their cancellations department. She again has made more promises that wont be delivered on. I will be lodging a complaint with the ICASA ombudsman for resolution. All I want now is for the line to be released immediately so I can get another service provider that is willing to provide me with the service I am paying for. That a bunch of ******.
BM
Bradley M's update10 Nov 2023, 11:58
Reviewer Update
Issue is resolved for now. But it cost me out of pocket expenses in data charges because you failed to provide me with adequate service. I am not hapoy that it required me having to write a public complaint for somebody to attend to the problem. I expect better and will find it.