USELESS VODACOM SUPPORT

My fiber line went down like usual once a month so i contacted the call center like usual. I told them that the modem is on the blink and after a few tests that was totally a waist of time they said they would log a critical call based on my need (Working from home). I followed up the next morning only to be told they have 5 days to look at the call (Not to fix) and in their opinion the ONT is not working. 27 years in the IT industry with a honours guiding vodacom through all the tests i have done and concluded the modem is of concern. It cannot even be accessed anymore. Needless to say, i have experienced total incompetence from all support groups in getting my call resolved. As long as they get their money which wrt my account is a month in advance only to get this shoddy support.