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Chris N
1 reviews | Active since Dec 2021
07 Dec 2021, 16:31
Useless Vodacom strikes again
an account of R234 was placed on my credit report for an account that was settled years ago. I phoned and was informed that It is a mistake on their side and I am in credit.
Months later and 5 x calls and 2 x emails and a lot of promises later I get my new report and it is still on my name. I at least finally received a letter that states I do not owe Vodacom money.
I learned about this matter when we app**** for a home loan and the bank said no as there is a matter on my credit report. So thank you for Ruining that that dream for me. I also STILL do not know what is the amount I am in credit with as every time I ask the matter just gets ignored
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Replies (2)
Vodacom's replyOfficial
08 Dec 2021, 08:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Dec 2021, 08:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Chris N's updateReviewer Update
11 Jan 2022, 11:46And still this matter has not been resolved!
I got my letter, But it still shows on my credit profile.
I got my letter, But it still shows on my credit profile.
CN
Chris N's update11 Jan 2022, 11:46
Reviewer Update
And still this matter has not been resolved!
I got my letter, But it still shows on my credit profile.
I got my letter, But it still shows on my credit profile.