DO
Dieter O
1 reviews | Active since May 2018
14 Oct 2020, 12:31
Useless Vodacom still
And once again, Vodacom has proven to be useless. Especially accounts and customer care. My 6 queries about my account have still not been attended to. But yet, Vodacom reports me to Transunion or whatever. Get your act together. I am laying a formal complaint with ICASA and the credit onbudsman for the pathetic service and client management due to the fact that I have not received one response to my emails.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Oct 2020, 13:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Oct 2020, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DO
Dieter O's updateReviewer Update
15 Oct 2020, 13:00So all I get is an automated email asking me for personal info. No call. Hmmmmm, that's f'n professional. Vodacom has gone to the dogs. They used to be good with customer service, but clearly, the customer is not important. Just your big bank accounts.
As previously stated, I have been in contact with ICASA already. Can't wait to see how this pans out.
As previously stated, I have been in contact with ICASA already. Can't wait to see how this pans out.
DO
Dieter O's update15 Oct 2020, 13:00
Reviewer Update
So all I get is an automated email asking me for personal info. No call. Hmmmmm, that's f'n professional. Vodacom has gone to the dogs. They used to be good with customer service, but clearly, the customer is not important. Just your big bank accounts.
As previously stated, I have been in contact with ICASA already. Can't wait to see how this pans out.
As previously stated, I have been in contact with ICASA already. Can't wait to see how this pans out.
Vodacom's replyOfficial
19 Oct 2020, 13:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance Regards Consumer Website Team
Best regards,
Vodacom's reply19 Oct 2020, 13:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance Regards Consumer Website Team
Best regards,