useless vodacom staff

pathetic service delivery from retentions department.

I called at least 6 times, and spent about 20 minutes every time to try and rectify the incompetence of the vodacom staff. Every time, they promise to investigate and get back to me. I upgraded on 14 july, and was given a customised package. At the end of the month, the wrong package was loaded.

Been trying to fix this since the 19th of july. I am now fed up.