cA
clinton A

1 reviews | Active since Aug 2016

05 Oct 2016, 11:15

Useless Vodacom Staff

<p>How difficult can it be to sort out a single invoice? I have been trying to sort out a single invoice for almost 2 months now and it dosent matter who i speak to no one seems to know what they doing or how to solve this. I have phoned more times than i can count and no one from vodacom gets back to me and all i want to do is pay my account! I was charged two invoices in july, one was for charges accured from the 1/07/2016 till the 24/07/2016 and the second was supposed to be charges accured from the 24/07/2016 till the 31/07/2016. when i saw the amount charged i queryed it as it seems to be a bit higher than usual. i have asked for itemised billing for both invoices which they tell me i have to pay for. i have recived about 10 itemised billing for the same dates (24/07/2016 to 31/07/2016) and no one can give me the itemised billing for the 1/07/2016 till the 24/07/2016. I spend over R2000 a month with vodacom and they carry on like this. If this problem isnt sorted soon i will be forced to just cancel my account and move my buisness elswere. I wish they gave us a number for a service manager or someone higher up who could help but getting hold of those people is nearly imposible. </p>

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Replies (1)
Vodacom
Vodacom's reply05 Oct 2016, 13:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,