1 reviews | Active since Aug 2016
Useless Vodacom Staff
<p>How difficult can it be to sort out a single invoice? I have been trying to sort out a single invoice for almost 2 months now and it dosent matter who i speak to no one seems to know what they doing or how to solve this. I have phoned more times than i can count and no one from vodacom gets back to me and all i want to do is pay my account! I was charged two invoices in july, one was for charges accured from the 1/07/2016 till the 24/07/2016 and the second was supposed to be charges accured from the 24/07/2016 till the 31/07/2016. when i saw the amount charged i queryed it as it seems to be a bit higher than usual. i have asked for itemised billing for both invoices which they tell me i have to pay for. i have recived about 10 itemised billing for the same dates (24/07/2016 to 31/07/2016) and no one can give me the itemised billing for the 1/07/2016 till the 24/07/2016. I spend over R2000 a month with vodacom and they carry on like this. If this problem isnt sorted soon i will be forced to just cancel my account and move my buisness elswere. I wish they gave us a number for a service manager or someone higher up who could help but getting hold of those people is nearly imposible. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
