USELESS VODACOM SERVICES - AS USUAL

I app**** for a Vodacom contract yesterday and when the device was delivered today I noticed that the wrong sim card was issued. I phoned Vodacom in Irene Mall for a sim swop and was notified that they will charge me for a sim swop (even though a sim swop was required due to the incompetency of Vodacom). I am not wiling to pay and was referred to the telephonic sales department. Surprise surprise when i came through to a lady that was clearly not in the mood to assistance judging by the tone in her voice. After explaining the whole scenario she informed me to phone back in 30 minutes as the system is off line instead of taking my contact details to phone me back. I voiced my disappointment and she put the phone down in my ear when I ask to speak to a supervisor. After phoning back twice, a more helpful lady assisted but advised me the new sim will only be delivered by Monday next week. This is really poor after sales services!! I would very much appreciate it if the sim can be delivered by no later than Friday as the device was delivered within 24 hours. I do not understand why suddenly after I signed up I have to wait 4 days for a sim. This is preposterous!