Useless Vodacom Service and Horrible Helpdesk Crew!!

I have been a loyal customer to Vodacom for years and this is the thank you i get!!!

I'v had numerous contracts with Vodacom in the past but the real trouble started when my recent mobile data plan contract expired and I opted to upgrade the contract from a 20GB data plan to a 30GB data plan. I did my upgrade at Vodacom Mall Of The North, Polokwane on the 22nd April 2018. Ever since i took the upgrade route, none of my routers were working! I told myself maybe the data will be active the 1st day of May 2018 and therefore i waited despite the fact that payment for the April month was already done. I tried again 1st May 2018 and still data was not yet active. The 1st time I went back to the store to complain, I was told the problem lies with my account and that the problem will be resolved in 24hrs. I tried than using the device again after 24hrs but yet again data services were offline. I went back to Vodacom for the 2nd time and this time the crew lady told me the router might be faulty, i should take it to a Vodacare shop. I did as requested! When i got the Vodacare shop, the technician tested the device and the results proved that the router was in good order and that the problem lies with my account. I need to drive back to the shop where i got the deal. I went back to the store for the 3rd time and after a long struggle with the device and waiting all day for the problem to be resolved. The lady agreed that shes was going to cancel the contract because she tried every trick with the help from customer care with no luck. I agreed and gave back the device, along with the sim card. Its been 4 weeks waiting for the cancel conformation notice from the shop and I still haven't received it. To make matters worse, I was double billed again for the May 2018 month for both the old contract R320 and the new Upgrade contract R449. This makes it 2 months paying for a contract i cant use! I tried calling customer care today 22/05/2018, i'm transferred to the fiber people for help, they then transfer me to the accounts people because apparently its not their problem! The accounts people than force transfer me back to the fiber people despite me refusing to be given the run around!! And in the END i'm still left not help and frustrated!

This is ***** and I need vodacom account for their ********* behavior.