USELESS VODACOM SERVICE

I am actually now convinced Vodacom hire people and teach Parrot fashion on what to say on the phone. USELESS IS NOT EVEN A WORD TO DESCRIBE THIS ****. Our power kept going out at home the internet at home works on some devices and some it doesnt at all. I tried to connect the tv it doesnt work at all. This has now been going on and on. I call and they log a ticket. I call again and tell them only SOME PHONES in the house connect others dont. My wifes laptop wont connect at all. My tv, my sons tv etc. IT DOESNT CONNECT TO THOSE DEVICES i asked why. All is fine on our side i get told. Yes i know that but what do i do now as i need a technician to come out and investigate as my wife works from home and now cannot get online. THEY CLOSE THE TICKET AND MARK IT AS CLOSED. Why the **** would they do that if i need someone to come and see what the problem is??????????????? I am tired of phoning you guys now. Last call i received i got a reference number SR*** i was told by Rashaad he would call my wife and try help her. Which he did and was nice of him to do so. But thats it no more contact. I call back and tell the lady on the phone to PLEASE SEND A TECHNICIAN TO MY HOUSE write on the god damn ticket to send a technician to my home to sort this out. I am under the impression the DCHP NEEDS TO be configured. Either way nothing works. Last call now. If someone is not at my house by Wed i will stop the debit order and move on. I cant carry on this way. Its honestly pathetic i have to wait and wait and wait and nothing gets resolved. Honestly last chance and if i dont have a answer about a technician coming to my house latest Wed im done. Vodacom could care less about the problems customers have but quick to dish out fibre lines. Im done now. I want a proper answer