PN
Petrus N
1 reviews | Active since Sept 2020
28 Sept 2020, 14:44
USELESS VODACOM SERVICE
HOW PATHETIC. I have been battling with Vodacom fibre since July this year. Speed keeps on dropped. Connection keeps on dropping and then the next moment it is even completely gone. Logging tickets brings you nowhere and even the technicians dont know what the problem is. Yet come month end vodacom is first in the que to make sure the debit order goes off!! No we are sorry here is a refund nothing. Just spend hundreds of rands on extra mobile data so we can make some more money thank you very much!!! My wife works from home during this pandemic and now she CANT even do that any more. How nice Vodacom. GOOD JOB!!!
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Replies (5)
Vodacom's replyOfficial
28 Sept 2020, 15:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Sept 2020, 15:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PN
Petrus N's updateReviewer Update
28 Sept 2020, 16:13Let me think where have i heard that before...... Vodacom cant even provide me with a solution to the PERSISTENT problem i am having. Vodacom does not give me free data to use in the mean time. Vodacom does not refund me for data cost I have incurred.......
PN
Petrus N's update28 Sept 2020, 16:13
Reviewer Update
Let me think where have i heard that before...... Vodacom cant even provide me with a solution to the PERSISTENT problem i am having. Vodacom does not give me free data to use in the mean time. Vodacom does not refund me for data cost I have incurred.......
PN
Petrus N's updateReviewer Update
05 Oct 2020, 10:44Dear Vodacom. No feedback has been provided and the matter is not closed off yet. I have yet again emailed Vodacom today after my email last week Tuesday with no reponse still. Please check your records. I will gladly post my email here as well for you to review!
PN
Petrus N's update05 Oct 2020, 10:44
Reviewer Update
Dear Vodacom. No feedback has been provided and the matter is not closed off yet. I have yet again emailed Vodacom today after my email last week Tuesday with no reponse still. Please check your records. I will gladly post my email here as well for you to review!
PN
Petrus N's updateReviewer Update
05 Oct 2020, 11:03Please review ref nr EC-1Z5X-23WEIW from last week Tuesday still no response received!!!
PN
Petrus N's update05 Oct 2020, 11:03
Reviewer Update
Please review ref nr EC-1Z5X-23WEIW from last week Tuesday still no response received!!!
PN
Petrus N's updateReviewer Update
09 Oct 2020, 12:47Dear Vodacom. You see now what I mean with PATHETIC SERVICE. Yet another week has gone past and I have still not received ANY feedback from Vodacom on my request. This is now BEYOND terrible service, because there is NO SERVICE!
PN
Petrus N's update09 Oct 2020, 12:47
Reviewer Update
Dear Vodacom. You see now what I mean with PATHETIC SERVICE. Yet another week has gone past and I have still not received ANY feedback from Vodacom on my request. This is now BEYOND terrible service, because there is NO SERVICE!