1 reviews | Active since Jan 2017
Useless Vodacom service
<p>i am now done trying to sort out ghis problem. I have upgraded my contract with Vodacom in September and they promised me 1GB additional data on top of the 500MB i already receive on my contract, free of charge for the next 24 months. But not once i have received the 1GB data. Since October i am phoning to sort this out and they always say we will get back to you in 2 working days. NEVER!! I always end up phoning them back to find there is no request logged on my profile regarding the problem. I am running out of data within 4 days and have to top up just to find that i have already used an amount of R300 plus out of bundle data. My phonebill last mont was R2900 where its only suppose to be R1500 at the most because i have 2 contracts. I have reached the point where i want to cancel now both contracts with vodacom and now conveniently they are offline for a premature qoute for cancellations. Everybody there just seems to be *********** to help. I want a premature amount for cancellations with a refund of all the data i had to purchase since September when i upgraded and a refund for all the costs i had to pay for out of data bundle usage. Finish and klaar. If i got my data in the beginning i never would have ran out and had to purchase or use out of data bundle usages. Please vodacom. Step up to your blimming plate. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
We would like to apologise for the inconvenience caused in this regard.
I responded to you via email in order to best assist you.
Kind regards
Vodacom Consumer Website Team
Dear Client
We would like to apologise for the inconvenience caused in this regard.
I responded to you via email in order to best assist you.
Kind regards
Vodacom Consumer Website Team
