ES
Elzette S

1 reviews | Active since Jan 2017

07 Feb 2017, 10:39

Useless Vodacom service

<p>i am now done trying to sort out ghis problem. I have upgraded my contract with Vodacom in September and they promised me 1GB additional data on top of the 500MB i already receive on my contract, free of charge for the next 24 months. But not once i have received the 1GB data. Since October i am phoning to sort this out and they always say we will get back to you in 2 working days. NEVER!! I always end up phoning them back to find there is no request logged on my profile regarding the problem. I am running out of data within 4 days and have to top up just to find that i have already used an amount of R300 plus out of bundle data. My phonebill last mont was R2900 where its only suppose to be R1500 at the most because i have 2 contracts. I have reached the point where i want to cancel now both contracts with vodacom and now conveniently they are offline for a premature qoute for cancellations. Everybody there just seems to be *********** to help. I want a premature amount for cancellations with a refund of all the data i had to purchase since September when i upgraded and a refund for all the costs i had to pay for out of data bundle usage. Finish and klaar. If i got my data in the beginning i never would have ran out and had to purchase or use out of data bundle usages. Please vodacom. Step up to your blimming plate. </p>

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Replies (2)
Vodacom
Vodacom's reply07 Feb 2017, 11:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Feb 2017, 15:42
Official

Dear Client

We would like to apologise for the inconvenience caused in this regard.

I responded to you via email in order to best assist you.

Kind regards

Vodacom Consumer Website Team