CJ
Christiaan J

1 reviews | Active since May 2019

07 May 2019, 09:37

Useless Vodacom Online new contract application

I now remember why I cancelled my Vodacom contract years ago...

I decided to apply for a new data contract special offer online on the 29th of April 2019. Got a confirmation mail, stating someone will call in 24 hours, typical fashion no one called. So I contact them again, eventually someone calls me on the 2nd of May, takes down my details and gives the excuse because I had a contract years ago I.T. has to delete records and then they can process the new contract application, promises to call back in 40 mins. Never happens, I got a call centre call a day later, but call is dropped the moment I answer...After numerous call me back requests and no calls, I go to a Vodacom shop on the 6th of May to apply there in person, only to be told once there is a quote online they can't cancel it at the shop and must be completed / cancelled online, what a load of bull, please get your programmers to change a really ineffective system.

So the shop assistant phones the call centre and was promised, after all my details was checked over the phone, that yet again I will be phoned by a sales person, seeing the special offer ends that day, they promised the contract will be finalized before the end of the day. Well I wasn't surprised that no phone call was received, today is the 7th of May and the special offer ended. I really tried my best from my side but Vodacom really made sure that I could not do business with them. I will take my money somewhere else.

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Replies (1)
Vodacom
Vodacom's reply07 May 2019, 11:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team