AC
Anton C
1 reviews | Active since Oct 2012
23 Dec 2019, 15:07
Useless Vodacom Online
So I did my upgrade online... what a mistake. 1st my order was not processed even though I had a order reference. Then once sorted and got my phone I battled to get access to the Online Shop for the R1000 voucher that came with my deal. After lots of fighting and being pushed from person to person it was eventually loaded but only for R500. Try and sort this out again pushed from person to person on the phone or just ignored via email. Not to mention the useless stock of the online shop. They have covers for a total of 2 Samsung phones (neither the one I have) and 1 Huawei... that is it. Please can somebody sort this out. PS... what is the bet I will just get a useless generic reply from Vodacom on this
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Vodacom's replyOfficial
24 Dec 2019, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Dec 2019, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team