KM
Kenneth M
1 reviews | Active since May 2013
28 Mar 2020, 14:29
Useless Vodacom network and services
Imagine I have been complaining about Vodacom network in my area for the past 2 years and all the do is promise that they will come and assess the network and they never do. They said their network specialists will call me and that is more than 10 hailing empty promises. I have 2 data contracts with them of over R500.00 but all I'm getting is just being **********, when I ask them to cancel the useless contracts they keep running from pillar to post. I'm sick of vodacom!!!
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Replies (3)
Vodacom's replyOfficial
29 Mar 2020, 21:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2020, 21:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Apr 2020, 11:58Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has already been escalated to our Networks Department and the following feedback was provided: Network reference number: ***.
Dear Customer, kindly note that we are looking at improving coverage for your area in the near future. We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard. You may also enquire at your nearest Vodacom Stores / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage. Kind regards, Vodacom.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Dear Customer, kindly note that we are looking at improving coverage for your area in the near future. We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard. You may also enquire at your nearest Vodacom Stores / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage. Kind regards, Vodacom.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2020, 11:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has already been escalated to our Networks Department and the following feedback was provided: Network reference number: ***.
Dear Customer, kindly note that we are looking at improving coverage for your area in the near future. We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard. You may also enquire at your nearest Vodacom Stores / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage. Kind regards, Vodacom.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Dear Customer, kindly note that we are looking at improving coverage for your area in the near future. We however cannot confirm any time frames for completion of these projects due to 3rd party involvement in the planning process. We would like to thank you for your patience and understanding in this regard. You may also enquire at your nearest Vodacom Stores / Takealot / HiCell / Alisom Store, regarding a NetGear Cel-Fi Smart Signal Booster that may improve indoor coverage. Kind regards, Vodacom.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Best regards,
KM
Kenneth M's updateReviewer Update
01 Apr 2020, 14:08This answer is unsatisfactory especially when I pay every month, so I'm supposed to pay for something that doesn't even have time frames? Is there a project without time frames or timelines or even to estimate? This doesn't show commitment and considerations. If at least Vodacom had an interim solution as we await the completion of their project.
KM
Kenneth M's update01 Apr 2020, 14:08
Reviewer Update
This answer is unsatisfactory especially when I pay every month, so I'm supposed to pay for something that doesn't even have time frames? Is there a project without time frames or timelines or even to estimate? This doesn't show commitment and considerations. If at least Vodacom had an interim solution as we await the completion of their project.