Useless Vodacom misleading and lying to their clients

I app**** for a contract phone from vodacom online in September 2017, I spoke to an agent forgot his name and made it clear that I wasn't interested in the sim I only was interested on the device so I asked if it was possible to make sure that the sim is not rechargeable as well as once the monthly airtime and data that gets loaded on the seem is finished/depleted they shouldn't allow me to make any calls or surf the internet. The guy said it was doable and assured me that i will never have to pay a cent more the monthly installment agreed on. So I continued and signed up for the device which got delivered to my workplace. Obviously since it was a new device when I got home after charging it I started downloading and installing apps, I knew I had airtime i made some calls. Withing the next 3days I had stopped using the sim card as I do have my old number. End of September they debited the amount agreed on and i was fine until end of October they debited almost three times my monthly installment. I called vodacom and got escalated to a manager who was friendly and ready to assist, he told me he will follow up with the issue and get hold of the agent and recording of the sale. He got that and called me the following day confirming that it was their mistake and he assisted me with downgrading my contract and asked me to reverse the debit order and go to a vodacom store and make a payment of my normal installment. He called the following day to check if that was done and confirmed that it now reflects on their system so he told me that the reversal would also trigger a charge but he was going to write it off. So he "wrote off" the extra charges as well as the charge that was triggered by the reversal and assured me my account was back to normal and they'll collect the same amount of money on a monthly basis. End of Nov and Dec they did not debit early Jan 2018 I called to follow up i was being transferred from one person to another get my calls dropped now and again and eventually I was told my query was being investigated and someone will get back to me within a week.I waited no one called. After that I called twice and gave up. After a month I got a call from their accounts department following up on my payments and I had to explain the whole story again and when I was done the lady hung up on me. Three days ago, I got an sms from their attorneys saying I have to make a payment or they will proceed for further proceedings (whatever that meant) I called the attorney asking how my account is with them whilst I still have queries that were never resolved and I was told to take it up with vodacom, I am tired of this back and forth and should I not get any assistance then I am also going to proceed for further proceedings and involve my attorneys on this. This time around I will sue vodacom for a lot of things as this is unacceptable. Right now I feel like you have wasted my time and energy on something that you were going to be able to fix from the 1st time I called.

I am going to post this review on a daily basis until some one assists me, I need a call from someone who knows what they're doing as the last person who called to "assist" did not even start assisting instead he gave me a number to call claiming they are the people who would assist me but guess what those people couldn't even assist me instead they kept me on hold and when Katlego came back he said he was putting through to his supervisor Sanele and then the call was dropped