Useless Vodacom it must shut down it’s useless honestly

*****ulent account was open in my name. Vodacom contacted me and told me to complete an affidavit and attach a copy of my id (this was December) I did all that, Vodacom came back to me stating that the matter was investigated and it concluded as *****ulent. Six months later I get a call from debt collectors saying I owe Vodacom, I explained the situation to them and they told me I must call Vodacom to remove my name because Vodacom instructed them they need to collect. When I called Vodacom they told me they are still waiting for forensics, what nonsense is this when I got an email from Vodacom that that account was opened *****ulently. I have never been so disgusted with a company? They are useless to the core. I will never recommend Vodacom even if it’s the only service provider on this planet. No one is taking responsibility and accountability it’s blame shifting. Mind you you call them and spent 50 minutes on the call, I pay for that and they waste my time