Useless Vodacom IT
The incompetence of Vodacom is beyond me. For the past 2 months you are unable to remove a simple cellphone number from your App. This is my 3rd review on this platform without any success. I lost count of Twitter DM's.
For your IT department who sits with the issue and whom I can't communicate with, they would've been unemployed if it was up to me, they are utterly useless.
I need to get into contact with someone from your management.
I'm on the verge of canceling my business with you.
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Replies (3)
Vodacom's replyOfficial
04 Oct 2021, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Oct 2021, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Oct 2021, 15:24 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our social media team. We have requested that our team follow up on your query and provide feedback soonest.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our social media team. We have requested that our team follow up on your query and provide feedback soonest.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Oct 2021, 15:24
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our social media team. We have requested that our team follow up on your query and provide feedback soonest.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query is in hand with our social media team. We have requested that our team follow up on your query and provide feedback soonest.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
04 Oct 2021, 15:33It's been "in hand" for the past 2 months, 2 months too long. Nobody can give me a time frame or want to take responsibility. The ball get passed on. I will do likewise and pass my business. I had enough of this ****.
's update04 Oct 2021, 15:33
Reviewer Update
It's been "in hand" for the past 2 months, 2 months too long. Nobody can give me a time frame or want to take responsibility. The ball get passed on. I will do likewise and pass my business. I had enough of this ****.