MM
Mapule M

1 reviews | Active since Jul 2015

23 May 2024, 10:37

USELESS Vodacom is refusing to cancel a finished contract

VODACOM IS A REAL ****. I have been sending endless emails and making calls to cancel some charge on my account which I never signed for or agreed to but yet it is being added to my statement on a monthly basis. The *********** customer service dept is rude when you call and treat you as through you are stupid because you are older. I will say this AGAIN, remove the HANDSET INSTALMENT from my account, I do not want it, as I do not have R470 a month for it.

Can someone competent contact me to tell me that this matter has been resolved on this account number Account No: I***-2. STOP GENERATING THIS QOUTE FOR ME TO ME.

0
Replies (1)
Vodacom
Vodacom's reply23 May 2024, 12:04
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team