Useless Vodacom Fibre service

Took out a vodacom fibre package in September. Fibre was installed in october. Router was sent in october. i am waiting for my ONT to be installed. Vodacom is the service provider , Metro fibre is the installer and the technician for the ONT is further contracted out to various *********** people. Vodacom has no control over this whole process. Vodacom doesnt know the technicians who intall the ONT. Neither does metro fibre. neither vodacom or metro fibre can identify who these people are who come to your house to perform any installation.

From December i am waiting for my ONT to be installed. The contractors promise to come , I take off to allow them to install but no one shows up. The latest contractor was contact number *** simplex fibre installer. On the 31st of December i was told that the technician will come to my house on the 3rd of January 2022 and install the ONT. Took off and no one came. Vodacom, metro fibre and the contractors are *********** and *****. I have enough proof and recording of all parties of their incompetency. I have recordings of Vodacom team leaders lying about moving to migrated systems,losing all SR reference numbers, Wasnt me..someone used my name,i will give u feedback the next day but no feedback.

Vodacom has no management at all. When ever you request a manager , no one is available and customers are left to deal with call centre agents who can only read what is infornt of them and working from home and dont care about a customers issue.

lastly all the days i took off and wasted my time waiting for them to install but didnt show up. i mustnt worry about the money i lost staying at home.I must stop being a baby. This is what a vodacom agent told me so its fine for vodacom to ***** money from customers and lie to them. Customers must shut up because we are babies if we fight for our hard earned money.

My neighbors all have their ONT installed and operational with other service providers.