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Patrick N

1 reviews | Active since Nov 2014

11 Mar 2022, 19:20

Useless Vodacom Fibre

I installed Vodacom Fibre and my nightmare with fibre began very soon thereafter, the service has been terrible, and the agents are definitely the worst our country has to offer. I would love for a senior executive to call into their call center and attemp to get decent help. Totally impossible. Eventually decided to cancel my subscription after my line was down for 6 weeks with no assistance

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Replies (1)
Vodacom
Vodacom's reply12 Mar 2022, 10:18
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team