EN
Elaine N

1 reviews | Active since Sept 2018

16 Aug 2021, 15:08

Useless VODACOM FIBRE and VUMATEL

Now im still waiting, my second review!!! All that was done with my fibre migration is to activate it on my account, in other words... Paying for service im not getting! Since the 16th of july and still the migration to increase the fibre speed is still not done!!!!! Again after numerous phone calls to ***!!!! Logged another query, followed up and still nothing!!!! Still sitting with the 10mb line and now im going to start paying for 50mb which om not getting!????? When can they just stop being so useless and actually do something to satisfy customers?????? Oh my gosh how i regret taking up the first offer from them!!!! If you want poor service - GET VODACOM FIBRE WITH VUMATEL! 5 stars for useless! One headache after another, seriously

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Replies (1)
Vodacom
Vodacom's reply16 Aug 2021, 15:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team