Useless Vodacom

Vodacom fiber offline when you call the call centre tel you to choose option 3 then it says high call volumes and drop your call. But you have to pay for the service which you do not get. So I asked to be put through to cancelations so the reply of the person in sales was choose option 3 so you still have te same problem I am sick of being robed like this. They ***** our money and noting gets done!!!!!