Useless Vodacom!

I recently moved to New house. I informed vodacome that my Fibre line needs to be relocated. I have been following up with them at least twice a week. I am consistently being told that the relocation has not been allocated to anyone to attend to. This morning my debit order went off what am I exactly paying for as I have no Fibre line no one seems to help me despite your consultants escalating the issues to all their line managers and the relocation team. Seems like what is broken in your system is not the consultants but their managers because since mid November not one single manager has contacted me back. Are you going to refund me for every month that I am without internet because of tardiness on your side?

A whole effing month!

My ref is SR***