MM
Molisana M
1 reviews | Active since Jul 2019
10 Jan 2020, 08:51
Useless Vodacom customer service.
I got an upgrade phone a week ago from Vodacom but customer service staff have since failed to assist me in terms of doing a sim swap. I have made numerous calls almost everyday, and every time have been advised it will be done and completed within 24 hours (since Friday last week). It is week today and still have a phone that is not working!
The cell number in question is *** and I'm Winlot Nkomo.
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Vodacom's replyOfficial
10 Jan 2020, 12:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply10 Jan 2020, 12:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team