Useless Vodacom Customer Care Service

After my phone did an update I can’t create a personal hotspot to my laptop. In the settings app in my phone I am advised to phone vodacom to resolve this issue. Unfortunately Vodacom uses some bot to help and solve your problems. This thing did not solve any of my problems. All I want to do is speak to a damn human so that I can explain the issue however this does not seem to be an option. I currently do not have access to wifi in the area where I am and need to hotspot my laptop to be able to send emails for work. This is messing with my deadlines and the Vodacom customer care line is useless. They can just delete the service entirely since it does not help anyone. I’ve been with Vodacom since I cot my first phone in 2005, I expected better from you guys.