USELESS VODACOM CUSTOMER CARE-LESS!!!

Vodacom agents really need to step up their game. Soft s****s lacking, listening s****s non existent. Helpfulness ZERO!!! Just because you’re working from home doesn’t entitle you to provide such pathetic service. I’m being charged for USSD purchases that I’m NOT making on my Vodacom account and every month for the last 7 months I’m making the same call to request the removal of data that I did NOT purchase nor requested. Every month I’m told that it will be removed however I’m charged for the same data!!! The last agent assisting was not listening nor provided any assistance because she knows there will be no consequences or repercussions to her inadequate knowledge and incompetence!