Useless vodacom customer care contact centre

Vodacom's customer care contact centre is the most useless. I am calling regarding non-availability of internet connection and these are the only options I have to 1. Balance queries 2. Sim swap 3. Puck codes 4. Vodabucks, 5. Or alternatively talk to yet another useless smart box Tobi. Tobi is unable to assist me, and has referred me back to the number I called so as to talk to a human agent. However, if I do not choose one of the 5 options above I can't talk to a human agent as I am told to call again later. What do I do now because I have rebooted my phone numerous times, and have plenty of data yet I cannot connect, and I need to work. Please help!