Useless vodacom customer care agents and team leaders.

So last year I took a contract with vodacom, 2 P40 lite devices. I was told by the sales agent that I would have to pay a fee of R4200 to get my device and not pay because the monthly subscription will be taken from that amount. I did the payment from a different bank account. It reflected in the vodacom store system. When I phoned the call center they did not even know what I was talking about. I had to phone until I got someone who knew what I was talking about because they were bouncing me around department's. I spoke to an agent from the vodacom call center by the name of Nthabiseng fenyane(that's the name I was given). She put through my proof of payment and told me it will go through to the necessary department to resolve the issue. After 14 days I phoned back and spoke to someone else and found out it hasn't been resolved. I dealt with him for another 2 weeks until it still wasn't resolved. On the 19 November 2020 I spoke to the team leader Thembinkosi Ngcobo he told me that he will email a lady by the name of Adelaide Ramela to resolve my account issue and will contact me in 21 days. Whenever I called he was not there or not available. He has not given me feedback till today. 2 weeks ago I spoke to Mthetho Sobekwa. He said my issue will be resolved in 14 days. Today I called in and he told me to wait another week. When I have been waiting from the 19 November. I waited to speak to Smagele Ndlovu the team leader because apparently she was on lunch from 15:30pm - 16:30pm. At 16:34 I called and an Mduduzi Ngodela said that she left for the day and there is no other team leader available. It is ridiculous the amount of time I have waited and no solution to my account issue. This vodacom call center needs to catch a wake up and learn to sort things out. Their team leaders there seem to be a waste of space at that call center because they are just as useless as their agents.