Useless Vodacom Communication

We ordered wifi to be installed at our apartment on 31 August through Vox. On 2 September they placed the request with Vodacom as they owned the Fibre line. There was a Frogfoot ONT in our apartment so we informed Vodacom about this, to which they said all good. We were told that the line migration would take place on 4 September by Vox. By the 7th there was no feedback from Vodacom. After numerous calls with multiple agents, we were told on the 8th that a technician would come through on the 10th. On the 10th Vodacom called us and said all the technicians are apparently sick and they will come through on the 14th. After my protests about this delay and the fact that I work remotely, they arranged for someone to come through on the 12th, being a Sunday. On Sunday 2 technicians arrive and they inform us that they can only do the line migration with a Vodacom ONT and not the Frogfoot ONT. They also told us they were never told to bring an additional ONT with because the online query was logged as a technical issue and not a line migration. I attempted to call Vodacom and spoke to 2 agents who were unable to assist with anything. Now the technicians, who are independent contractors and do not work for Vodacom, will arrange out of their own to collect a Vodacom ONT and come on the Monday.

Vodacom has been utterly useless in their communication with us and their technicians. If I wasn't forced to use them as our fibre provider, I would easily move on to better providers.

Please communicate better in the future with your own clients!