Useless Vodacom "CEO allocated representative"

I've been experiencing billing issues since May 2025. After writing 8 Hello Peter reviews, with no resolution, I escalated the matter to the Vodacom Company Secretary on 17 February. The complaint was acknowledged by and allocated to a "CEO allocated representative". As before, there's NO COMMUNICATION from Vodacom, other than the email I received to acknowledge the complaint. This speaks volumes !!!! "A fish rots from the top !!!!!!! Maybe the CEO, Mr. Mohamed Shameel Aziz Joosub, will try to resolve this now that he's being involved in the matter.