ND
Norman D
1 reviews | Active since Nov 2017
08 May 2023, 13:38
Useless Vodacom call centre agent
Have an uncapped 10mbbs contract. Suddenly it’s become 2mbbs, according to My Vodacom app. Takes forever to download emails, tv buffers all the time. Phoned 082135, somebody has no clue and tells me that I must be using too much data… bearing in mind we’ve been overseas for 3 weeks and just got home Gives me a number to phone for help, as well as an email address. Turns out to be their Fibre dept!!! I live on a farm, no fibre here! Tearing my hair out!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 May 2023, 14:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 May 2023, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 May 2023, 07:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, feedback provided as follows:
Please log onto the Router Console page (LINKHUB) & set the Network Mode to "4G only" using the following steps on your device while connected to the Router: (1) Open your web browser.(2) Input http://192.168.1.1 into the address bar and press enter.(3) Enter password: Admin (4) Settings TAB5) Mobile Data drop down on the left (6) Network setting - Network Mode - Select "4G only" & click Apply(7) HOME tab (8) Click connect .If the problem persists, please have the router checked at Vodacom repairs. Please accept our apologies for any inconvenience caused. Regards Consumer Website Team
Please log onto the Router Console page (LINKHUB) & set the Network Mode to "4G only" using the following steps on your device while connected to the Router: (1) Open your web browser.(2) Input http://192.168.1.1 into the address bar and press enter.(3) Enter password: Admin (4) Settings TAB5) Mobile Data drop down on the left (6) Network setting - Network Mode - Select "4G only" & click Apply(7) HOME tab (8) Click connect .If the problem persists, please have the router checked at Vodacom repairs. Please accept our apologies for any inconvenience caused. Regards Consumer Website Team
Best regards,
Vodacom's reply17 May 2023, 07:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, feedback provided as follows:
Please log onto the Router Console page (LINKHUB) & set the Network Mode to "4G only" using the following steps on your device while connected to the Router: (1) Open your web browser.(2) Input http://192.168.1.1 into the address bar and press enter.(3) Enter password: Admin (4) Settings TAB5) Mobile Data drop down on the left (6) Network setting - Network Mode - Select "4G only" & click Apply(7) HOME tab (8) Click connect .If the problem persists, please have the router checked at Vodacom repairs. Please accept our apologies for any inconvenience caused. Regards Consumer Website Team
Please log onto the Router Console page (LINKHUB) & set the Network Mode to "4G only" using the following steps on your device while connected to the Router: (1) Open your web browser.(2) Input http://192.168.1.1 into the address bar and press enter.(3) Enter password: Admin (4) Settings TAB5) Mobile Data drop down on the left (6) Network setting - Network Mode - Select "4G only" & click Apply(7) HOME tab (8) Click connect .If the problem persists, please have the router checked at Vodacom repairs. Please accept our apologies for any inconvenience caused. Regards Consumer Website Team
Best regards,